Getting started
Guides to solve
any issue.
Welcome to the PracticeWeb Help Centre. Here, you’ll find various helpful articles detailing everything about using your website, from logging in to editing content. If you can’t find what you’re looking for, you can also use this page to submit a support ticket requesting a callback or email assistance from our dedicated Support Team.
Logging in
Welcome to your new site! In this section, we are going to cover some topics to help you get started.
Login to your website
Congratulations on your new website launch!
We can imagine you have some things you want to do on your site but the first thing you will need to do before any of that is to log in as an admin user.
What are my login details?
If you have forgotten or misplaced your login details, contact the production team via production@practiceweb.co.uk and we will send you a login prompt via email.
Uploading Images and Videos to your website
To add an image or a video to a page on your website, start by logging in and navigating to the Media section of your website. Then, click on Add New to upload a new image or video. You can drag and drop or Select Files from your computer. You may find that some files...
Understanding the website dashboard
Once you have logged in to your site, you’ll be taken to the website dashboard.
Blogging
Blogging is a great way to add your own content to your website for your customers and visitors to read.
Removing blog articles
To remove a blog post, find the title of the post you want to delete in the Posts module and click Bin.
Editing blog articles
To edit an existing blog post, hover over the title of the blog you want to edit in the Posts module and click Edit. Make your changes and click the blue Update button on the right-hand side.
Adding new blog categories
To add a new category for your posts, click on Posts on the left side of the back end. Then, under Posts, click on Categories. Name your new category and click Add New Category. Then, you can categorise your existing posts into this new group.
Adding blog articles
To add a new blog article to your site, log in to the site's back end and click on Posts. Click on Add New at the top of the screen. Add the following information to the next screen: post title body content excerpt and focus keyphrase If you’d like to add an image to...
Staff profiles
Your ‘Meet the Team’ page is a great way to let your clients know who you! You can manage your team using staff profiles.
Removing staff profiles
To remove a staff profile, click Staff Profiles on the left, hover over the profile you want to delete, and click Bin. To retrieve a deleted profile, click on Bin at the top of the list.
Reordering your staff profiles
To change the order in which your staff profiles appear, go to the front end of your Team Page and open the Visual Builder. Scroll down to the section where the profiles appear. Click on the grey box for the staff profiles and click on the cog icon in the menu that...
Staff profiles: what they are, how to edit them, and how to add new profiles
Staff profiles are a great way to showcase your employees and share professional or personal information that your clients may want to know. To manage your staff profiles, log in to the site's back end and click Staff Profiles. To add a new profile, click Add New at...
Publications
Want to upload PDF articles so they can be downloaded or previewed? You can do so with publications!
Removing publications
To remove a publication, hover over the title of the publication and click the red Bin button.
Adding publications
To add a publication, login to the back end of your website and click on Publications on the left-hand side. At the top of the screen, click on Add New. Add a title, cover image, and publication file. Optional fields include ‘About’, document type, and topic. Once...
What are publications?
Publications can be used in a variety of ways. This module can be used to publish downloadable, long-form content such as eBooks, guides or longer blog-style articles, and is usually in PDF form. The key distinction between blog posts and publications is that...
Webforms
Manage your various webforms on your site using Ninja forms.
GDPR Compliance in WordPress with Ninja Forms
Ninja forms offers a few features that can help you remain GDPR-compliant. Here are some helpful links: inform users that a form collects personal data request explicit consent for the collection of personal data delete personal data on request export personal data on...
How to add a form to a page on your Horizon website
First, make a note of the Ninja Form ID for the form you want to add to a page. It will look similar to this: To add a form to a page on your website, navigate to the page you want to edit and click Enable Visual Builder – it’s best to add your form...
How to build a form on your Horizon website
Start by clicking on Ninja Forms on the left-hand side of the back end of your site. Click on Add New. Select what type of form you want to create; for this example, we will create a Contact Us form. Click on Contact Us. The next page you will see is the form builder....
How to see your submissions on your Horizon website
To see the submissions for one of your forms, log in to the back end of your site and click on Ninja Forms on the left-hand side. Find the form you want to view submissions and click on the cog icon. Then click View Submissions. Here, you will see all the submissions...
What are Ninja Forms?
Ninja Forms is a form builder for WordPress. It can be used to create forms for your users to fill out so you can capture user information and contact details. For example, the contact form on your site has been created using Ninja Forms.
Practiceweb operates a newsletter mailing every fortnight. Find out more below.
When do you send the Fortnightly Business Update?
We send the Fortnightly Business Updates every other week on Thursdays.
Are you interested in our Fortnightly Business Newsletters?
If you’d like to start using our newsletter, please contact the Sales Department via 0117 915 0420 or by email at hello@practiceweb.co.uk
How to find your PracticeWeb Mailing Reports
To find your Reports, log in to the back end of your website and click on the menu item titled PracticeWEB Mail Reports. You’ll then be taken to the Mailshot List where you can view all the mailshots that have been sent out. You can click Preview to see how the...
What is the Fortnightly Business Newsletter?
The fortnightly newsletter is delivered every two weeks and provides information on business practices and industry-relevant information. For further details on our white label content, please visit our website or contact our Sales Department.
Add, edit, and delete users and user groups
Google data-restriction management allows you to manage user access by assigning roles to the account and property level. Note that the level at which you add a user determines their initial access, and you can only add users with Google accounts. If you grant a user...
Adding custom links to external websites
To add a link within your menu to an external page, you’ll need to do the following: Click Appearance, then Menus. Under ‘Add Menu Items’, expand the ‘Custom Links’ section.  Add the URL and the Link Text, and click Add to Menu. Drag and drop where you want the link...
Adding pages to your menu
To add a page to your main navigation, log in to the back end of your site and click on Appearance in the left side menu. Then click on Menus beneath Appearance. Select Main (Primary Menu) from the drop-down list, and click Select. Under Pages, tick the boxes next to...
How to resize & optimise images for better page speed
There are basic image edit tools available on most smartphones. Alternatively, you can use GIMP Image Manipulator, the free version of Adobe Express or Canva.
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